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Accessibility Statement:

Accessibility of the website you are currently browsing:

The management of cityzen.co.il considers it very important to make the information and services on this site accessible. To avoid any doubt, this statement was written, in certain parts, in the masculine form for convenience only, and is intended for everyone.

In renewing the website, many efforts and resources were invested, using advanced technologies, in making the necessary accessibility adjustments that will ensure that a person with a disability will be able to receive the services provided to all customers, independently and equally.

The essence of an accessible website:

It is important for us to clarify that an accessible website is a website that allows a person with a disability to browse with the same level of efficiency and enjoyment as other users, while using the capabilities of the system on which it operates and through technologies that assist with accessibility.

Website accessibility information:

  • I hereby declare that this website meets the requirements of the Equal Rights for People with Disabilities (Service Accessibility Adjustments) Regulations, 2013.
  • It is important to emphasize that the accessibility adjustments were made according to the recommendations of the Israeli standard (TI 5568) for Internet content accessibility at the AA level and the international WCAG 2.2 document – at the programming level.
  • Additionally, to improve convenience and although not required by law, we have added a one-click accessibility bar that includes most popular actions. This permission component was built and customized by ELENMTOR.
  • The tests were tested for the highest compatibility for the Chrome browser, which is the most common browser in Israel.
  • The site provides a semantic structure for assistive technologies and supports the common usage pattern of operating with a keyboard using the arrow keys, Enter, and Esc to exit menus and windows.
  • The site itself is optimized for display in common browsers and for use on mobile phones.
  • On the site, we have completely avoided the use of PDF documents and/or images with embedded text. Also, the use of videos is through a third party (YouTube) – see the statement on third-party content.

Declaration of partial compliance with the standard in the case of third-party content:

A small portion of the site’s components include imported content (third-party content) that is published on the site, including recommendations from the company’s customers published on Google and in instructional videos published on YouTube. Therefore, we declare partial compliance with the standard for these components. If you nevertheless encounter content that may not be accessible to you, write or talk to us.

Best practices for website accessibility:

This website can be browsed in an optimal and accessible manner using common browsers, and it is recommended to use the following browsers:

  • Chrome
  • Edge
  • Firefox
  • Safari – apple
  • Samsung android
  • In NVDA screen readers.

Ways to contact us for requests and suggestions for improvements regarding accessibility:

To the extent that accessibility difficulties are discovered during browsing, we are committed to continuing efforts to improve accessibility in order to enable use by the entire population, including people with disabilities.

The company provides its customers with the option of receiving information in accessible formats. The information is provided free of charge and is intended for people with disabilities.

If you encounter any problem or glitch regarding accessibility, we would be happy for you to inform us and we will make every effort to find a suitable solution for you and address the problem as soon as possible.

Statement update date: 01.04.2025

Contact details for Cityzen - Barak Davash and/or Lior Friedman:

Accessibility bug request form